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  • What information do I need to provide during the booking process?
    All you need to provide is the following: Name Contact Telephone Email Address Date and time of desired tour Number of people wanting to take the tour Deposit via payment page
  • Can I make reservations for multiple tours at once?
    Yes, absolutely! At Letstour.co.uk, we understand that our customers often have diverse interests and may wish to explore multiple destinations or experiences during their travels. Therefore, we offer the convenience of making reservations for multiple tours at once.
  • How will I receive confirmation of my booking, and what information will be included?
    Upon successfully completing your booking with Letstour.co.uk, you will receive confirmation via email and, if provided, text message to the contact information provided during the booking process. This confirmation serves as verification that your reservation has been secured and includes essential details to help you prepare for your upcoming tour. The confirmation email and text message will typically include the following information: Time and Date: The confirmed date and start time of your tour, allowing you to plan your schedule accordingly and ensure you arrive punctually for the tour experience. Tour Details: A summary of the tour you have booked, including the destination, duration, and any specific inclusions or highlights of the tour itinerary. Contact Information: Our contact details, including email addresses and phone numbers, allowing you to reach out to us with any questions, concerns, or special requests related to your booking. Additional Instructions: Any additional instructions or requirements specific to your tour, such as meeting points, dress codes, or recommended items to bring along for the tour experience. Receiving confirmation of your booking via email and text message ensures that you have easy access to all the necessary information regarding your upcoming tour. It also provides peace of mind, knowing that your reservation has been successfully processed and confirmed. If you have any further questions or need assistance regarding your booking confirmation or any other aspect of your tour experience, please don't hesitate to contact our friendly customer support team. We are here to assist you every step of the way and ensure that your journey with Letstour.co.uk is smooth, seamless, and memorable.
  • How do I book a tour with Letstour.co.uk?
    1. You can select what tour you are interested in click the book now link on the product page which will then take you to the bookings calendar. 2. At this point you let us know the date and time you would like the tour and procced to book it. 3. You will receive an email informing you that your booking is under moderation, and we will get back to you. 4. If everything is ok with the booking then you will then receive another email confirming your booking is complete and we will be expecting you on that day. Please feel free to use the links below to access our tours page. If you ever have any questions at any point please let us know via email or chat and we will do our best to help you
  • Are there any discounts available for early bookings?
    At Letstour.co.uk, we strive to provide our customers with the best possible value for their travel experiences. While we may offer discounts for early bookings on certain tours, the availability and extent of these discounts can vary depending on the specific tour you are booking and any promotional offers that may be currently available. We encourage our customers to keep an eye out for any ongoing promotions or special offers that may include early booking discounts. These discounts, if applicable, are typically highlighted on our website or communicated through our marketing channels. However, please note that early booking discounts may not be available for all tours and are subject to change based on factors such as tour popularity, seasonal demand, and promotional campaigns. To ensure that you don't miss out on any potential discounts for early bookings, we recommend checking our website regularly or subscribing to our newsletter to receive updates on the latest promotions and offers. If you have any specific inquiries about early booking discounts for a particular tour or need assistance with planning your travel itinerary, please don't hesitate to reach out to our dedicated customer support team. We are here to help you find the best deals and create memorable experiences for your upcoming adventures with Letstour.co.uk.
  • Do I need to pay a deposit to secure my reservation?
    Yes, at Letstour.co.uk, the requirement to pay a deposit to secure your reservation depends on various factors including the size, time, and type of the tour you are booking. For some of our tours, especially those with high demand or limited availability, we may require a deposit to be paid at the time of booking. This deposit serves as a commitment from you to secure your reservation and helps us ensure that we can accommodate your booking request, particularly during peak seasons or for tours with restricted capacities. The deposit amount and payment terms may vary depending on the specific tour you are booking. Typically, the deposit amount will be a percentage of the total tour cost, and the remaining balance will be due either before the tour date or upon arrival at the tour location. If you have any further questions or need assistance with your booking, please don't hesitate to reach out to us. We are committed to providing exceptional service and helping you create unforgettable travel experiences with Letstour.co.uk.
  • Is there a minimum or maximum number of participants for a tour?
    This completely depends on the tour your wanting to take, you will be asked your booking size when you're booking your tour! Usually a walking tour is 15 people maximum and for a coach tour this can be be much more. Upon booking the tour please let us know what type of tour transportation you want and we will work with you to provide you with the best experience possible!
  • Payment Methods
    We accept the following payments: Credit Card (Visa, Mastercard, American Express, etc.) Debit Card Cash On The Day Bank Transfer PayPal For more information please contact us!
  • Deadline for Cancellations
    At Letstour.co.uk, we operate under a strict cancellation policy to ensure efficient management of tour bookings and resources. We kindly request that cancellations be made no later than 24 hours prior to the scheduled tour time. Refund Policy: Should a cancellation occur after this 24-hour deadline, we regret to inform you that the payment made for the tour will be non-refundable. We understand that unexpected circumstances may arise, however, adherence to this policy allows us to maintain the quality of our services and uphold commitments to both our customers and operational requirements. We appreciate your cooperation and understanding regarding this policy. Should you have any further inquiries or require assistance, please do not hesitate to contact our dedicated customer support team.
  • Booking Confirmation Process
    Once you have booked with us the following steps will happen. We will contact you and confirm it either via email or txt message Dates, time and price will be confirmed any deposits will be taken Payment will be taken (possibly in advance) Tour will meet up at time and place agreed Tour will commence End of your amazing tour Thankyou email will be sent for booking with us, asking for a review if possible
  • Refund Policy
    At Letstour.co.uk, we understand that unforeseen circumstances may arise, necessitating the cancellation of a tour booking. We strive to provide a transparent and fair refund policy to accommodate such situations while ensuring customer satisfaction. Refund Eligibility: Customers are eligible for a full refund if a tour booking is canceled within 24 hours of the scheduled tour time. Please note that if a deposit has been paid, it will be forfeited in the event of a cancellation. Refund Process: Upon cancellation within the stipulated timeframe, refunds will be initiated promptly. Refunds will be processed to the original payment method used for the booking. It may take between 2 to 5 working days for the refunded amount to reflect in the payee's account, depending on the policies of the respective financial institutions. Communication: In the unlikely event of any issues or delays regarding the refund process, our dedicated customer support team will promptly contact you to provide assistance and updates. We are committed to ensuring transparency and maintaining open lines of communication throughout the refund process to address any concerns or queries you may have. Please feel free to contact our customer support team if you require any further clarification or assistance regarding our refund policy. We appreciate your understanding and cooperation in adhering to these guidelines.
  • Refund Processing Time
    Please be advised that the processing time for refunds, once initiated, may vary and typically ranges between 2 to 5 working days. This timeframe is subject to the policies and processing times of the payee's respective bank or financial institution. While we endeavor to process refunds in a timely manner, factors such as bank processing times, interbank transfer protocols, and international transactions may influence the exact duration of the refund process. We appreciate your patience and understanding in this matter. Rest assured, we are committed to facilitating the refund process efficiently and will keep you informed of any updates or developments regarding your refund status. If you have any further questions or concerns regarding refund processing, please do not hesitate to reach out to our dedicated customer support team for assistance.
  • Deposit Requirements
    This depends on the tour that you are looking to attend and what you are looking to do, large parties may require deposits we will inform you if this is the case when you are booking with us.
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