Privacy Policy

Privacy Policy

Effective Date: 27/05/2024

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**letstour.co.uk** ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [letstour.co.uk] (the "Website") and use our tour guide services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

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1. Information We Collect

We may collect and process the following data about you:

- Personal Identification Information: Name, email address, phone number, postal address, payment details, and any other information you provide when booking a tour or contacting us.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
- **Usage Data:** Information about how you use our Website, products, and services.
- **Marketing and Communications Data:** Your preferences in receiving marketing from us and your communication preferences.

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2. How We Use Your Information

We use the information we collect in the following ways:

- To Provide Services: To manage your bookings and provide the tours and services you have requested.
- To Improve Our Website and Services: To analyze data and understand how our Website and services are used, ensuring they are presented in the most effective manner.
- To Communicate With You: To respond to your inquiries, provide customer support, and send you updates and marketing communications.
- To Comply With Legal Obligations: To fulfill our legal obligations, such as maintaining records for tax, accounting, and regulatory purposes.
- To Ensure Security: To maintain the security of our Website and services, including detecting and preventing fraud and other threats.

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3. How We Share Your Information

We may share your information with:

- Service Providers: Third parties that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Legal Requirements: When required by law or to protect the rights, property, or safety of letstour.co.uk, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.
- Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

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4. Cookies

We use cookies and similar tracking technologies to track the activity on our Website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

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5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

- Access: The right to request copies of your personal data.
- Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: The right to request that we erase your personal data, under certain conditions.
- Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
- Object to Processing: The right to object to our processing of your personal data, under certain conditions.
- Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our contact information below.

 

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal data. While we have taken reasonable steps to secure the personal data you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

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7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

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8. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

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9. Children's Privacy

Our services are not intended for use by children under the age of 13, and we do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.

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10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

letstour.co.uk